Hi
Ive thinapped Visio 2013 it works fine most times but at random times it tries to start and runs a configuration wizard then errors with a licencing problem.
![visio2.jpg]()
When I look in the event logs for the VDI I get the below error
Log Name: Application
Source: MsiInstaller
Date: 16/09/2014 14:14:14
Event ID: 1015
Task Category: None
Level: Warning
Keywords: Classic
User: PLC\sits.test
Computer: JFDBX-W7-FC4-27.plc.james-fisher.co.uk
Description:
Failed to connect to server. Error: 0x80070005
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1015</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-16T13:14:14.000000000Z" />
<EventRecordID>4158</EventRecordID>
<Channel>Application</Channel>
<Computer>JFDBX-W7-FC4-27.plc.james-fisher.co.uk</Computer>
<Security UserID="S-1-5-21-1409082233-1965331169-839522115-62676" />
</System>
<EventData>
<Data>0x80070005</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
</EventData>
</Event>
The previous event is a licence check
Log Name: Application
Source: Office Software Protection Platform Service
Date: 16/09/2014 14:14:06
Event ID: 1003
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JFDBX-W7-FC4-27.plc.james-fisher.co.uk
Description:
The Software Protection service has completed licensing status check.
Application Id=0ff1ce15-a989-479d-af46-f275c6370663
Licensing Status=
1: 2b88c4f2-ea8f-43cd-805e-4d41346e18a7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 44a1f6ff-0876-4edb-9169-dbb43101ee89, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: ac4efaf0-f81f-4f61-bdf7-ea32b02ab117, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: b322da9c-a2e2-4058-9e4e-f59a6970bd69, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Office Software Protection Platform Service" />
<EventID Qualifiers="16384">1003</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-16T13:14:06.000000000Z" />
<EventRecordID>4157</EventRecordID>
<Channel>Application</Channel>
<Computer>JFDBX-W7-FC4-27.plc.james-fisher.co.uk</Computer>
<Security />
</System>
<EventData>
<Data>0ff1ce15-a989-479d-af46-f275c6370663</Data>
<Data>
1: 2b88c4f2-ea8f-43cd-805e-4d41346e18a7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 44a1f6ff-0876-4edb-9169-dbb43101ee89, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: ac4efaf0-f81f-4f61-bdf7-ea32b02ab117, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: b322da9c-a2e2-4058-9e4e-f59a6970bd69, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
</Data>
</EventData>
</Event>
