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ThinApp "APPCRASH" issue. Our internal Lab product's ThinApp fails on Windows 7 and windows 2008R2.

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We have our internal products and we are working on to make them as ThinApp. One of our product is compatible with Windows XP, Windows 7 and Windows 2008R2 (compatible with all windows x86 and x64 OS). We are using ThinApp original license (tied up with VMWare) to create ThinApps.

 

The error is following:

----------------------------------------------------------------------------

Problem signature:

  Problem Event Name:     APPCRASH
  Application Name:     Config Laboratory.exe
  Application Version:     7.0.0.1
  Application Timestamp:     510cc364
  Fault Module Name:     StackHash_b4ee
  Fault Module Version:     0.0.0.0
  Fault Module Timestamp:     00000000
  Exception Code:     c00000fd
  Exception Offset:     7ff42990
  OS Version:     6.1.7601.2.1.0.256.4
  Locale ID:     1033
  Additional Information 1:     b4ee
  Additional Information 2:     b4ee5de6a2322745523997a782b35692
  Additional Information 3:     277e
  Additional Information 4:     277e19c30fbd5f6bb531ec9e027c37c3
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  C:\Windows\system32\en-US\erofflps.txt

-------------------------------------------------------------------------------

 

These are the following inputs I'm providing here:

1. ThinApp of this product works fine on Windows XP (ThinApp created using XP box) without any issues.

2. If we create ThinApp of this product on Windows 7 and on Windows 2008R2, the above error we get.

3. We have checked that the folder "C:\Users\User_Name\AppData\Roaming\Thinstall\Application Folder" is cleared.

4. ThinApp is captured sucessfully, because the above config laboratory.exe is running in sand box but after building the exe which comes in bin folder is not running, so the problem is after build only.

5. We are using original thinapp license, no trial.

 

Any suggestion would be appreciated very much.

 

Thanking You,

-Repswal


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